Driver Terms & Conditions

These Terms & Conditions govern participation in the Chapara driver network. By registering as a driver and accepting the network agreement in your Chapara account, you agree to them.

"Chapara" means Chapara Ltd, a company registered in England & Wales under company number 17361660.

1. Eligibility

To join the Chapara driver network, you confirm that you:

• Are at least 18 years old.
• Hold a valid driving licence.
• Hold any licences required for your vehicle or private hire work.
• Operate within Chapara's service area.
• Provide accurate and up-to-date information during registration.

These are your own confirmations. Chapara does not check or hold your driving licence, private hire licence or insurance documents, and does not verify your eligibility with any licensing authority. Keeping them valid remains your responsibility throughout your participation.

2. Participation

By joining Chapara, you agree to host a Chapara display screen in your vehicle and to show the advertising Chapara schedules to it during active campaigns.

The screen must remain installed and switched on for the duration of the assigned campaign unless otherwise instructed by Chapara.

3. Campaign allocation

Campaigns are allocated by Chapara based on advertiser requirements, vehicle availability and operational needs.

Chapara cannot guarantee that a campaign will always be available.

4. Payments

Drivers receive payment for completed active advertising campaigns assigned to their vehicle.

Payments are made monthly following campaign verification and approval.

No payment is made during periods when no active advertising campaign is assigned.

Chapara sometimes shows its own adverts (for example for our own services) in a campaign slot. These are not paid advertising campaigns: they don't count towards your payment, and your dashboard shows them separately as Chapara's own adverts.

A new advertiser's first campaign may run as a free trial for a few days. Free trial days are not paid campaign days: they don't count towards your payment, and your dashboard shows them separately as free trials, which are not paid. If the advertiser then pays, the paid campaign counts from the day after the trial ends.

Each paid campaign on your vehicle is worth a monthly amount set by Chapara, counted day by day: you earn for the days the campaign is live on your vehicle, not for days before it starts, after it ends or while it is paused. Your dashboard shows the current amount.

4.1 Performance pay

This section applies once you have accepted the updated pay terms in your Chapara account, from the Monday after you accept them (and not before Chapara switches performance pay on). Until then you are paid the full daily amount for each paid campaign.

Under performance pay, each week (Monday to Sunday, UK time) gets a score for each of your vehicles, made of two parts:

• Screen time: how long the Chapara screen in that vehicle was switched on and connected, against the weekly target.
• Verified rides: the rides shown on the platform screenshots you send in your weekly verification and that the Chapara team has checked, against the weekly target.

Each part counts for the share shown on your dashboard (currently half each) and can never count for more than 100%. Your pay for that week is the campaign amount for those days multiplied by the score. If you fall short of a target you still earn a proportion of it: there is no cut-off. If your vehicle only had paid campaigns for part of a week, the targets are reduced in proportion.

The targets and shares are on your dashboard. If Chapara changes them, the change applies from the following Monday and never to past weeks.

You can send your weekly verification until the deadline shown on your dashboard. A platform you don't send by then counts as no rides for that week. If the team changes the number of rides from what you entered, you will see the reason. We do not use GPS or your platform's driving time, and we only ask for what the screenshot shows.

Each month you receive a statement showing how your pay was worked out. Corrections after a statement is approved appear on your next statement.

5. Chapara promotional display

When no advertiser campaign is available, Chapara may install or display its own promotional material until the next campaign becomes available.

6. Installation

Chapara is responsible for supplying, installing and maintaining the display screen and its mounting, and for the advertising content shown on it.

Drivers must not modify, replace or remove advertising materials without prior approval.

7. Driver responsibilities

Drivers agree to:

• Keep the screen securely mounted and switched on during active campaigns.
• Keep the screen clean, unobstructed and visible to passengers.
• Notify Chapara if the screen becomes damaged or stops working.
• Complete any requested campaign verification.
• Keep contact and vehicle information up to date.

8. Verification

Chapara may request photo verification during an active campaign to confirm that the screen is correctly installed and displaying the campaign.

Failure to provide reasonable verification may delay or prevent campaign payment.

9. Vehicle standards

Vehicles participating in the Chapara network should be clean, safe and presented to a professional standard throughout active campaigns.

10. Licensing & platform compliance

Drivers are responsible for ensuring that participation in the Chapara programme complies with the requirements of their own licensing authority and any ride-hailing platform they use.

Chapara cannot provide legal or licensing advice relating to individual licensing authorities or platform policies.

11. Ownership

All display screens, mountings and campaign equipment remain the property of Chapara unless otherwise agreed in writing.

12. Suspension or removal

Chapara reserves the right to suspend or remove drivers from the network where:

• Advertising materials are intentionally removed or damaged.
• Verification requirements are repeatedly ignored.
• False information has been provided.
• Participation may negatively affect the integrity or reputation of the Chapara network.

Where we issue a warning, suspend or remove a driver, we will tell you the reason in your Chapara account.

13. Ending participation

Drivers may leave the Chapara network at any time by contacting Chapara.

All Chapara advertising materials must be returned or removed by Chapara before participation ends.

14. Changes to these Terms

Chapara may update these Terms & Conditions from time to time.

Where changes are significant, participating drivers will be notified before the updated terms take effect.

15. Contact

If you have any questions regarding these Terms & Conditions, please contact the Chapara team before joining the network. See also our Privacy Policy for how we handle your personal data.